Cookie Policy

COOKIE POLICY – 5Elements services Ltd.

This Cookie Policy explains how 5Elements Services Ltd (“we”, “our”, “us”) uses cookies and similar technologies when you visit our websites.

This Cookie Policy should be read alongside our Privacy Notice, which explains how we collect, use and protect your personal information.

We use cookies in accordance with:

the UK General Data Protection Regulation (UK GDPR);
the Data Protection Act 2018;
the Data (Use and Access) Act 2025;
the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR); and
where applicable, the EU General Data Protection Regulation (EU GDPR).

What Are Cookies?

Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website.

They help websites function correctly, improve security, remember your preferences and, where appropriate, provide information about how visitors use a website.

Cookies cannot normally be used to identify you directly. However, some cookies may collect information that constitutes personal data under applicable data protection legislation.

Why We Use Cookies

We use cookies for a variety of reasons, including:

ensuring our website functions correctly;
maintaining website security;
remembering your preferences;
enabling appointment bookings;
processing secure online payments;
operating our online shop;
improving website performance;
complying with legal obligations; and
providing you with a better browsing experience.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website.

Without them, certain functions such as booking appointments, shopping online or processing payments would not operate correctly.

Examples include:

shopping basket functionality;
customer login;
security features;
payment processing;
cookie preference settings;
website session management.

These cookies do not require your consent under PECR.

Functional Cookies

Functional cookies help remember your preferences and improve your browsing experience.

These may include remembering:

language preferences;
accessibility settings;
previously entered information;
booking preferences.

Analytics Cookies

Where analytics services are used, these cookies help us understand:

how visitors use our website;
which pages are most popular;
how users navigate the website;
website performance.

Analytics cookies are only placed where you have provided your consent.

Marketing Cookies

Where marketing cookies are used, they may help us measure advertising performance and provide more relevant marketing.

Marketing cookies will only be placed with your consent.

Third-Party Cookies

Our website uses trusted third-party providers who may place cookies when you use certain features of our website.

These providers may include:

Where these providers act as independent Data Controllers, their use of cookies is governed by their own Privacy and Cookie Policies.

Zoom and Otter.ai

Some Belief Coding®, Reiki or coaching sessions are delivered using Zoom.

Where sessions are recorded with your knowledge and consent, Otter.ai may be used to generate an AI-assisted transcript.

Otter.ai does not place cookies on visitors through our website.

However, recordings and transcripts may be processed in accordance with our Privacy Notice where they form part of the services you have requested.

Managing Your Cookie Preferences

When you first visit our website, you will be presented with a Cookie Banner allowing you to;

accept all cookies, reject non-essential cookies (where available), or customise your cookie preferences
reject non-essential cookies (where available);
customise your cookie preferences.

You may change your cookie preferences at any time through our Cookie Settings or by adjusting your web browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

Browser Controls

Most internet browsers allow you to:

view cookies;
delete cookies;
block cookies;
receive notifications before cookies are placed.

Please refer to your browser manufacturer’s guidance for further information.

Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

legislation;
regulatory guidance;
technology;
our service providers; or
our business operations.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Cookie Policy or our use of cookies, please contact:

Data Controller

Nadia Maria Ochoa

Director

5Elements Services Ltd

Telephone:

0330 333 8429

Email:

[email protected]

Further Information

Further information regarding cookies can be obtained from:

Information Commissioner’s Office (ICO)

https://ico.org.uk/

You can also learn more about managing cookies within your web browser by visiting your browser manufacturer’s support pages.

Document Control

Version: 1.0

Effective Date: 30 June 2026

Last Reviewed: 30 June 2026

Next Scheduled Review: June 2027

Document Owner: Nadia Maria Ochoa

Book a Reading or Healing Session

Explore our services and choose your practitioner to view their prices, availability and book online. For further information, please visit our Services and FAQs pages. Readings are available to adults aged 18+ and are provided for entertainment purposes only. Terms and conditions apply.

Security Notice: 5Elementsuk.com is our only genuine website. Beware of fraudulent sites (e.g. .com.cn) and do not click suspicious payment links. We will never reach out requesting money or offering services.

Call: 0330 333 8429

For all of your spiritual needs. Professional psychic phone readings, Belief Coding® subconscious therapy, distance Reiki healing, and handmade elemental spiritual gifts.