FAQ’s

Select the booking calendar beneath the profile of your chosen reader or practitioner. You can then choose your preferred service and select an available date and time.

Payment is taken when your session is booked. Once your payment has been processed successfully, you will receive a confirmation email containing the details of your booking and the Zoom link for your session.

Same-day appointments may be available and will appear within the practitioner’s booking calendar.

Every member of the 5Elements team has their own skills, experience and way of working. You can read each practitioner’s profile to learn more about the services they offer and decide who feels most suitable for you.

5Elements remains impartial and does not recommend one practitioner over another. The final choice will always be yours.

Online readings, Reiki healings and Belief Coding® sessions are delivered through Zoom unless otherwise stated within the service description.

Your Zoom link will be included in your booking confirmation. Please join from a quiet, private location with a reliable internet connection. Before the session begins, please ensure that your device is charged and that Zoom, your microphone and your camera are working correctly.

Please join your session at the confirmed time. If you arrive late, the practitioner will usually still need to finish at the originally scheduled time, and the lost time may be deducted from your session.

If you believe you may be late or are experiencing a technical problem, please contact us as soon as possible.

Information about cancellations, rescheduling and refunds is provided within our Booking and Cancellation Policy.

Please contact us as soon as possible if you need to make a change. Any request will be considered in accordance with the policy applicable to your booking.

It is completely normal to feel excited, curious or a little nervous before your first reading.

We encourage you to prepare any questions you would like to ask before your session. This helps to ensure that you do not forget anything important during your reading. Preparing questions is entirely your choice and is not essential.

If you do not have any particular questions, your reader can begin with a general reading covering areas such as relationships, career and your wider life circumstances. Alternatively, you can ask specific questions and focus the session on the areas that matter most to you.

Readings cannot provide medical diagnoses or replace qualified medical, psychological, legal or financial advice. Your reader may decline to answer a question that falls outside the appropriate scope of the service.

We recommend writing down your questions before the session so that you have them readily available and do not forget anything you wanted to ask.

It can also be helpful to consider which areas of your life you would most like clarity or guidance on. Open questions often allow the reader to provide more detailed insight than questions requiring only a “yes” or “no” answer.

Preparing questions is encouraged but remains completely optional. If you are unsure what to ask, your reader can begin with a general reading.

Psychic and intuitive readings are subjective and are not an exact science. No reader can guarantee complete accuracy or promise that a particular prediction or outcome will occur.

A reading reflects the practitioner’s interpretation of the information received during the session. Personal choices, the actions of other people and changing circumstances may all influence future events.

Testimonials on our website reflect the personal experiences of individual clients. They do not guarantee that every client will have the same experience or result.

Readers may receive or interpret approximate periods such as days, weeks, months or seasons, but exact dates and times cannot usually be guaranteed.

Timing within a reading should be treated as an indication rather than a certainty. Circumstances, choices and the actions of the people involved may change how or when an event unfolds.

The first five minutes of every live psychic, intuitive or mediumship reading form a mutual connection period for both the client and the reader.

If either person feels that a suitable connection has not been established, they may end the reading within those first five minutes. The client may then choose either a full refund or, subject to availability, a reading with another practitioner.

If both the client and the reader choose to continue beyond the first five minutes, the connection will be treated as having been accepted. A refund will not normally be issued retrospectively solely because the client is dissatisfied with the connection, content, interpretation or outcome of the reading.

The five-minute connection period applies only to live readings unless expressly stated otherwise.

Distance Reiki allows a practitioner to provide Reiki healing without being in the same physical location as the client.

The practitioner uses the Reiki distance symbol, traditionally known as Hon Sha Ze Sho Nen, to connect with and direct Reiki energy beyond physical distance. Within Reiki practice, energy is not considered to be limited by physical location. This allows distance Reiki to be performed remotely and it is considered to be just as effective as an in-person Reiki session.

During the session, the practitioner carries out the Reiki healing remotely while the client relaxes in a quiet and comfortable setting. Each person’s experience is individual, and sensations may differ from one client to another.

Reiki is a complementary wellbeing practice. It is not a medical treatment and must not replace appropriate medical advice, diagnosis or care.

Belief Coding® is a complementary personal-development approach intended to help clients explore and address beliefs, emotional patterns and internal blocks that may be affecting their lives.

Sessions are guided by a qualified practitioner and may involve discussing personal experiences, emotions and beliefs. Individual experiences and results vary, and no particular outcome can be promised.

Belief Coding® is not psychotherapy, counselling, medical treatment or mental-health treatment. It must not be used as a substitute for support from an appropriately qualified medical or mental-health professional.

Further information about the different Belief Coding® services available can be found within our Services section.

We treat client privacy and confidentiality seriously. Information shared during a private session will be handled in accordance with our Privacy Policy and will not ordinarily be disclosed outside 5Elements and the practitioner delivering the service.

There may be limited circumstances in which information must be disclosed, such as where disclosure is required by law or there is a serious and immediate safeguarding concern. Further information is available within our Privacy Policy.

Private readings, Reiki sessions and individual Belief Coding® sessions are not routinely recorded by 5Elements.

During certain Advanced Belief Coding® sessions, Otter.ai may be used for the limited purpose of capturing and compiling the positive and negative beliefs identified during the session. The Otter.ai recording and transcript will be deleted once the relevant information has been organised into the required lists and columns. Further information is available within the relevant

Service description and our Privacy Policy.

Certain group sessions, masterclasses, workshops and training events may be recorded. Attendees will be informed before any recording takes place.

Clients and attendees must not record, photograph, screenshot or create their own transcript of a session without prior written permission from 5Elements and the practitioner. For group services, permission may also be required from any other identifiable participants.

Please check your internet connection, device, microphone, camera and Zoom access before your appointment.

If you are unable to join or lose connection during your session, contact us as soon as possible. We will review what happened and advise you of the available options. Where the technical problem occurs on the practitioner’s or 5Elements’ side, we will take reasonable steps to ensure that you receive the remaining service time or another appropriate resolution.

No. All readings, Reiki healings, Belief Coding® sessions, masterclasses and other services offered through 5Elements are for adults aged 18 and over only.

You may purchase a service for another adult, but the person receiving it must freely agree to participate and must be aged 18 or over.

Please ensure that the booking information is accurate and that the recipient receives the confirmation and Zoom details. A reading or personal session cannot be carried out about or on behalf of someone who has not agreed to take part where their participation is required.

Client care is extremely important to us. If you have a concern about a service, please contact 5Elements and explain what happened so that we can review it fairly.

Where appropriate, we may discuss the matter with the practitioner involved. As private sessions are not routinely recorded, we will consider the information and any supporting evidence reasonably available to us.

Complaints, cancellations and refund requests will be handled in accordance with our Disclaimer, Terms and Conditions, and Booking and Cancellation Policy.

If you need assistance with a booking or have a question about one of our services, please email [email protected]. We aim to respond to all enquiries within 24 to 48 hours.

Alternatively, you can call us on 0330 333 8429.