Please note, due to a recent increase in scams and fraud, we would like to make you aware that 5Elementsuk.com and 5elementsgifts.co.uk are the only websites that belong to us and the only websites that we use. If you come across any other websites claiming to be us (e.g. 5Elementsuk.com.cn), please do not click on the website or any links on the page (including payment links). We will never reach out to you requesting money, nor offering services.
Calls cost £1.50 per minute plus your network access charge. Maximum call time is 32 minutes. You must be the bill payer or have the bill payer’s permission. All calls are recorded. Over 18’s and Entertainment purposes only
This Cookie Policy explains how 5Elements Services Ltd (“we”, “our”, “us”) uses cookies and similar technologies when you visit our websites.
This Cookie Policy should be read alongside our Privacy Notice, which explains how we collect, use and protect your personal information.
We use cookies in accordance with:
Cookies are small text files that are placed on your computer, tablet or mobile device when you visit a website.
They help websites function correctly, improve security, remember your preferences and, where appropriate, provide information about how visitors use a website.
Cookies cannot normally be used to identify you directly. However, some cookies may collect information that constitutes personal data under applicable data protection legislation.
We use cookies for a variety of reasons, including:
Strictly Necessary Cookies
These cookies are essential for the operation of our website.
Without them, certain functions such as booking appointments, shopping online or processing payments would not operate correctly.
Examples include:
These cookies do not require your consent under PECR.
Functional Cookies
Functional cookies help remember your preferences and improve your browsing experience.
These may include remembering:
Analytics Cookies
Where analytics services are used, these cookies help us understand:
Analytics cookies are only placed where you have provided your consent.
Marketing Cookies
Where marketing cookies are used, they may help us measure advertising performance and provide more relevant marketing.
Marketing cookies will only be placed with your consent.
Our website uses trusted third-party providers who may place cookies when you use certain features of our website.
These providers may include:
| Provider | Purpose |
|---|---|
| WooCommerce | Online shop functionality and shopping basket |
| Hostinger | Website hosting, security and website performance |
| Acuity Scheduling | Appointment booking, scheduling and client questionnaires |
| Stripe | Secure online card payment processing and fraud prevention |
| Square | Secure payment processing |
| PayPal | Secure online payment processing |
| Zoom | Online coaching, Belief Coding®, Reiki sessions, workshops and educational events (where embedded within our website or booking systems) |
| Etsy | External online marketplace used for the sale of selected products. Purchases made through Etsy are processed in accordance with Etsy’s own Privacy and Cookie Policies. |
| Squarespace | Where applicable for associated websites |
Where these providers act as independent Data Controllers, their use of cookies is governed by their own Privacy and Cookie Policies.
Some Belief Coding®, Reiki or coaching sessions are delivered using Zoom.
Where sessions are recorded with your knowledge and consent, Otter.ai may be used to generate an AI-assisted transcript.
Otter.ai does not place cookies on visitors through our website.
However, recordings and transcripts may be processed in accordance with our Privacy Notice where they form part of the services you have requested.
When you first visit our website, you will be presented with a Cookie Banner allowing you to;
You may change your cookie preferences at any time through our Cookie Settings or by adjusting your web browser settings.
Please note that disabling certain cookies may affect the functionality of our website.
Most internet browsers allow you to:
Please refer to your browser manufacturer’s guidance for further information.
We may update this Cookie Policy from time to time to reflect changes in:
The latest version will always be available on our website.
If you have any questions regarding this Cookie Policy or our use of cookies, please contact:
Data Controller
Nadia Maria Ochoa
Director
5Elements Services Ltd
Telephone:
Email:
Further information regarding cookies can be obtained from:
Information Commissioner’s Office (ICO)
https://ico.org.uk/
You can also learn more about managing cookies within your web browser by visiting your browser manufacturer’s support pages.
Document Control
Version: 1.0
Effective Date: 30 June 2026
Last Reviewed: 30 June 2026
Next Scheduled Review: June 2027
Document Owner: Nadia Maria Ochoa